MellohmSupport
Can't find your answer? Write to teoman.karatas59@gmail.com. We usually reply within two working days.
How do I cancel or change my subscription?
iPhone: Settings → your name → Subscriptions → Mellohm. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Mellohm. Cancelling keeps Premium until the end of the paid period. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are handled by Apple and Google. Request a refund at reportaproblem.apple.com or through Google Play's order history.
Premium isn't showing on my new phone.
Sign in with the same Mellohm account, then tap Settings → Restore purchases. Make sure you are signed in to the same App Store or Google Play account you bought with.
Does Mellohm need the internet?
No. Music is composed on your phone and plays offline. You need a connection only to sign in, sync your progress, buy Premium and, if enabled, adapt to the weather.
Why does the sound stop when I leave the app?
Background and lock-screen playback is part of Premium. On the free plan the sound pauses when Mellohm goes to the background.
Can I listen while playing a podcast or music?
Yes, turn on Settings → Blend with other apps. Mellohm then plays softly underneath.
How do I change my name, gender or age range?
Settings → Account → tap your name. Gender and age range can always be "Prefer not to say".
How do I switch between the Ocean and Moods worlds?
Settings → Mello, then pick a world. Your progress in both is kept.
How do I delete my account?
Settings → Account → Delete account. See Delete your account for details.